Sales Support Coordinator
Posted
Job Description
We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively.
The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders.
This role is based at our Manchester site working office hours Monday to Friday.
Duties & Responsibilities (not limited to)
Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities
Manage pricing and discount structures, including customer special price lists and renewal tracking
Generate KPI dashboards and performance reports to support business decisions
Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
Handle invoice queries and credit note management, ensuring resolution in a timely manner
Support SAP-related processes from order entry through to invoicing and issue resolution
Maintain and manage customer data, including new customer set-up and amendments
Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented
Support completion of customer portals, questionnaires and administrative documentation
Manage shared inboxes and provide general administrative support to the sales function
Identify and implement continuous improvement initiatives through data analysis
Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems
Support site operations, including reception duties, contractor management and facilities coordination
Liaise with suppliers for facilities management, ensuring compliance with health & safety standards
We have an exciting opportunity for a Sales Support Coordinator to join the UK Sales Office. This role is responsible for delivering critical sales support activities, including reporting, analysis, pricing coordination and customer support, ensuring our sales teams can operate efficiently and effectively.
The role also provides site and facilities support, helping to ensure smooth day-to-day operations. The successful candidate will work closely with internal teams including Sales, Finance, Operations and external stakeholders.
This role is based at our Manchester site working office hours Monday to Friday.
Duties & Responsibilities (not limited to)
Provide day-to-day sales support to the UK Sales Office, including reporting, analysis and coordination activities
Manage pricing and discount structures, including customer special price lists and renewal tracking
Generate KPI dashboards and performance reports to support business decisions
Act as an escalation point for expediting customer orders, ensuring timely delivery and issue resolution
Handle invoice queries and credit note management, ensuring resolution in a timely manner
Support SAP-related processes from order entry through to invoicing and issue resolution
Maintain and manage customer data, including new customer set-up and amendments
Monitor low-level non-conformance reports (NCRs) and ensure corrective actions are implemented
Support completion of customer portals, questionnaires and administrative documentation
Manage shared inboxes and provide general administrative support to the sales function
Identify and implement continuous improvement initiatives through data analysis
Provide cover for online sales coordination activities, including quoting and order entry via CRM/business systems
Support site operations, including reception duties, contractor management and facilities coordination
Liaise with suppliers for facilities management, ensuring compliance with health & safety standards
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